Tag: help

If you’re using iCloudStatus 1.1 and experienced a transfer named metadata.store-shm getting stuck please know this is a bug in reporting and will be fixed.

The solution is to hover the mouse over the item in the list  and press the X button which appears on the right. This will simply dismiss the item from the list but will not affect any files on your system.

This will be the first thing to fix when I can get iCloudStauts 1.2 released. Thanks for your patience and sorry for the inconvenience!

If you’re testing iCloudStatus for the first time and you’re not seeing changes being tracked please review this list.

1. Are the files you’re tracking in-progress transfers that you uploaded before launching iCloudStatus? If they are then progress will not be shown but you can press the Rescan button in the preferences to begin tracking existing transfers (please note this may take some time).
2. Review the path of the directory in the preferences and make sure it descends from ~/Library/Mobile Documents for tracking iCloud (including non-iCloud Drive apps like Numbers, Pages or any others that save to iCloud) or ~/Library/Mobile Documents/com~apple~CloudDocs for iCloud Drive only.

   Please keep in mind that iCloud and iCloud Drive are not the same. If you save files to iCloud using the standard save window those files are saved in ~/Library/Mobile Documents even thought they may appear to be part of the iCloud Drive folder when you’re browsing in the Finder.

3. Open the iCloud Drive folder in the Finder and confirm that you’re seeing the transfers there and that the iCloud system daemon is actually uploading the files. Starting in 10.11 El Capitan you should see progress in the status bar even for files being transferred to iCloud using 3rd party apps so you can confirm if the system is actually aware of the transfer.

There have been ongoing server problems when attempting to purchase iCloudStatus via PayPal. I’ve contacted both PayPal and my payment service provider e-junkie both of which claim it’s not on their end.

The solution is to just keep trying until it works or try using another web browser but if it doesn’t please contact us at [email protected] and arrange to send payment directly (using PayPal also).

Sorry for the inconvenience!

If iCloudStatus is not tracking changes to certain files that’s probably because those files aren’t actually a part of iCloud Drive even though they appear in the Finder (typically they have the icon of the app they belong to on the folder like in the picture below).

 

When you first launch iCloudStatus you will be prompted to track changes in just iCloud Drive or all of iCloud but in case you didn’t choose iCloud you can do this later by following the steps below.

1. In the iCloudStatus settings press the choose button to open the navigation dialog.
2. When the window opens press command-shift-G which will open the Go to Folder window. Type in the text field ~/Library and press return.
   
3. You will now be in the otherwise hidden Library directory where you can select the folder named Mobile Documents then press choose to finish.
   
4. If you were successfully iCloudStatus should now be tracking changes in ~/Library/Mobile Documents

After demanding the app remove the word “iCloud” from the title Apple has now said it’s violates another policy and this time no work around can be made.

2.29 – Apps that do not use the appropriate Mac OS X APIs for modifying user data stored by other apps (e.g bookmarks, Address Book or Calendar entries) will be rejected

I’ll attempt to appeal but I suspect Apple is not going to allow any apps in the store to monitor changes to the iCloud Drive directory.

Before starting the app I suspected this may be the case but there is no clear way to request this information before developing an entire app and wasting developers time.

This final rejection was after 1 month of resubmissions following minor problems they were harassing me on. DockShelf 1.3 has been delayed 1 month also due to the submission problems.

If any users were curious why I don’t update the App Store versions as often as on the web site and I suggest users buy direct from PayPal, this is it.